Talkdesk

Talkdesk is a cloud based call center software which has call recording, monitoring, analytic routing and customer centric features. Companies can make customer experience a competitive advantage. Consumer like ease of use with enterprise class performance. The evolving needs of sales and support teams and their end customers can be easily adapted by talkdesk resulting in increased customer satisfaction, productivity and cost savings. Customer experiences can be improved through more personalized, data-driven customer interactions. Access Controls/Permissions, Alerts / Escalation, Archiving & Retention, Auto-Dialer, Blended Call Center, Call Center Management, Call Logging, Call Monitoring, Call Recording, Call Routing, Call Scripting, Call Tagging, Collaboration Tools, Computer Telephony Integration and Contact Management are some of the features that can be included in Talkdesk.